FAQs | The Kitchen & Bedroom Installer

Frequently Asked Questions

We are a BIFIS-registered and vetted installation company, meaning we meet recognised industry standards for quality, compliance, and professionalism. With over 20 years of experience, a strong reputation built on customer referrals, and a portfolio of proven installations, you can be confident you’re in safe hands.

How do I know you’re a trustworthy and reputable installer?

Are your installers qualified and insured?

Yes. All installers working with us are fully qualified professionals and BIFIS registered, ensuring competence and compliance. We carry full public liability insurance to protect you and your property throughout the project.

What if something goes wrong after the installation?

Your installation is fully guaranteed. If any issues arise after the job is complete, we return promptly to put things right. Unlike large retailers - where you may be passed between departments - you deal directly with us, ensuring fast communication and a personal, accountable service.

Will my project be completed on time?

Before work begins, we provide a clear timeline and keep you fully informed at every stage. Our turnkey project management approach ensures smooth coordination of all trades, helping us deliver your installation efficiently and with minimal disruption.

Do you handle everything, or will I need to hire additional trades?

We provide a complete turnkey installation service. This includes joinery, plumbing, electrics, plastering, flooring, tiling, decorating, and more. You won’t need to coordinate multiple trades - we take care of the entire process for you.

How do payments work, and is my money safe?

We operate a structured payment system for your protection and peace of mind:

A deposit to secure the booking
A payment at the start to cover materials
A mid-stage payment (for larger projects)
A final payment on completion
A 5% retainer held for 30 days to cover any snagging
This approach ensures fairness, transparency, and reassurance that work will be completed to a high standard.

What if unexpected issues arise during installation?

If we uncover hidden issues - such as structural problems, outdated electrics, or water damage - we discuss your options with you straightaway. We provide clear explanations and a breakdown of any additional costs before proceeding. No work is carried out without your approval.

Will I be able to use my home during the installation?

We aim to minimise disruption as much as possible.

Kitchens: We can advise on temporary setups if needed.
Bathrooms: We’ll help plan around periods where facilities may be unavailable.
Our efficient scheduling ensures you can return to normal life quickly.

Do you dispose of my old kitchen?

Yes. We handle all waste removal and recycling as part of the service. There’s no need to arrange skip hire unless you prefer to—we leave your home clean, tidy, and ready to enjoy.

Why choose an independent installer over a major retailer’s fitting service?

You will get a personalised, flexible, and higher-quality service.
With us, you’re not just a number in a national chain - you get:

Direct communication with the installer
Clear timelines and full project management
Workmanship from vetted professionals
A smoother, more consistent experience from start to finish

Independent doesn’t mean risky - it means accountability, expertise, and pride in every project.

Can we supply our own kitchen or bedroom products

No problem - we regularly install products supplied by all major retailers. If you haven’t chosen your products yet, we can recommend trusted suppliers to help you get the best quality and value.

How much will my installation cost?

Installation costs vary depending on the size of your room, the complexity of the design, and the scope of work required. Instead of generic estimates, we carry out a detailed on-site survey and provide a fully itemised quotation so you know exactly what’s included - no hidden costs, ever.